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World Community Grid Forums
Category: Retired Forums
Forum: Known Issues [read only]
Thread: BOINC Servers Down |
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Thread Status: Active Total posts in this thread: 11
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Alther
Former World Community Grid Tech United States of America Joined: Sep 30, 2004 Post Count: 414 Status: Offline Project Badges: 
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There is a problem with the BOINC servers that is preventing agents to connect to them. You'll see a 'Project is down' message, if you look at the messages tab.
----------------------------------------We are working on the problem but do not have an estimated time when they'll be back up. We'll keep you posted. Hopefully everyone can survive on their task queue for the duration.
Rick Alther
Former World Community Grid Developer |
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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Our servers are located at a hosting facility in Boulder, CO (USA). Unfortunately, the problem affecting the BOINC servers requires someone to have physical access to the servers. Boulder is in the middle of a significant snow storm and no-one is able to travel at this time. Additionally due to the snow storm the hosting facility is operating with significanly reduced staff. As a result it may be awhile before we are able to resolve this problem.
----------------------------------------We sincerely apologize for the touble. This problem only affects BOINC clients. Please note that no work will be lost. Also for work returned after the deadline please note that there is a 2 day grace period so your work will still be accepted. [Edit 1 times, last edit by knreed at Dec 21, 2006 5:57:20 PM] |
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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The outage has been resolved. The hosting facility was able to get someone to reboot the server. This allowed us to connect remotely and fix the problem. Work is being sent out now and results are being validated.
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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This problem has reappeared - we are working on it now.
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
As of the time of this post, the BOINC server remains down. I can't provide a good estimate of when it will be back up.
----------------------------------------As a result of the BOINC server being down, the web servers were also down causing the site to be unavailable. [Edit 1 times, last edit by knreed at Dec 22, 2006 5:05:03 PM] |
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TKH
Former World Community Grid Admin USA Joined: Aug 13, 2005 Post Count: 775 Status: Offline Project Badges: 
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We are working on a solution at this time. The worst case scenario is that the BOINC servers will be down until Tuesday, December 26, 2006. The best case scenario is that the servers will be up later today. We will know more at 6pm central time (USA). In the meantime, UD continues to work fine.
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
The servers have been repaired. The problem turned out to be a faulty hard-drive which has been replaced. Now comes the hard part of rebuilding the hard-drive. This is going to be very time consuming. Early estimates are that it will take from 8 to 72 hours because much of the data has to come from a tape backup system. We will provide an update at least once each day. Once again, this only affects BOINC users. We apologize for this inconvenience.
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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In addition to what bbover3 wrote above, we want to make sure our members know the following:
1) Based on what we know right now, no data has been lost. The results returned by the members are stored on network attached storage. 2) The database is also in a good state and the database will be available once the restore is complete In the meantime when members BOINC clients complete their existing work queue they will see messages such as this when they attempt to communicate with our servers: 12/22/2006 7:59:23 PM|World Community Grid|Sending scheduler request: Requested by user 12/22/2006 7:59:23 PM|World Community Grid|(not requesting new work or reporting completed tasks) 12/22/2006 7:59:27 PM|World Community Grid|Scheduler request failed: HTTP file not found 12/22/2006 7:59:27 PM|World Community Grid|Deferring scheduler requests for 1 minutes and 0 seconds The clients will continue to attempt communications with our servers periodically. Once we are again back in service clients will automatically return the results and complete communications. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
We just got the BOINC servers up and running and you should start seeing normal operation patterns at this time, Knreed is doing a few more tests and will be posting another update later. Happy Holidays!!
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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There were stats accumulated by users on BOINC that were not correctly imported into the website database. In a few minutes we are going to re-run the stats since the outage to correctly import these stats.
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