World Community Grid - View Thread - Contacting or Replacing a Missing Team Captain! (aka Founding Member)

This FAQ has been moved here: http://wcg.wikia.com/wiki/Missing_captain

A relative frequent question. Active and involved Team Captains have usually activated their Team Email Feature in the My Grid > My Profile section so s/he can send messages to the Team's members or a Team's member to her/his Captain. The mail accounts are not visible to the sender but are to the receiver which is why WCG created a second field in the profile for a WCG specific 'disposable' mail account can use.

In instances where a Captain created a team and went dormant or AWOL for longer and no response is received, the member can start by bumping the team thread in the Teams forum asking to the leadership to show their countenance.

Quite a few teams actually have their own forum outside. The Team Statistics page often provides a link to find that. Some captains really hardly show representation on these fora yet chat away elsewhere quite abundantly.

If the former does not result in waking the Captain up and the mail contacts lead to no reaction or the mail function was not activated, WCG can intervene. Send support@worldcommunitygrid.org a request to poll her/him. A team member in that case could ask for a message to e.g. handing over of the function. WCG will send a message to the Captain's last known email address and if no response is received in reasonable time, the admin will clear the position for another team member to assume the job.

When making the request include:

The Exact Team name (ideally provide team statistics page link)
The Exact member name of the Captain to contact
Your justification to take over the helm

After the exercise either the WCG support team will reply, confirming or rejecting the request or will execute the change for the 'active' team member.

Mind you, this is a routine related to team captaincy. WCG will not facilitate contacting one or the other member because of a best body being silent. Privacy is highly respected. If a member joins a team but did not switch on the mail function, then that will not be bypassed. Similar requests for removal of a team-member will not be acted on. Circumstances have to be very exceptional would deviation of that policy be entertained.

For other Captain and Team membership and contact/mailing issues, please see

Right hand top Button, keyword captain .

Please be as complete as possible when contacting support.

Lots of teams don't have a home page or forum of their own outside the World Community Grid. Since there is a space for the Captain to enter home page link information in the Team Profile that shows on the Team Statistics page, it is suggested to enter the current Team thread link in place. Updating the link whenever a new one is started is not a frequent need, but allows for new arrivals to join a team and find the forum link quickly. The Global Team statistics search function makes finding their statistics page easy.