@Cyclops:

I have a similar problem:
I added two (2) computers to do WCG WU processing back on October 3rd and they both started processing WU using my DEFAULT PROFILE.

One was eventually recognized by the system, shows up in the DEVICES list and allows me to change its assigned profile as I desired.

However.
The other computer does NOT show up in the DEVICES list but DOES appear in the RESULTS tabulation just fine and continues to use the DEFAULT profile.

THAT IS MY PROBLEM - the system has still not recognized that computer to allow me to modify its [assigned] profile.

Other than twiddling my thumbs waiting for the system to finally seeing that computer and allowing the profile to be changed, what are my options?

Hi Cyclops,
I have a similar issue.
You can't show a device that is missing from the list of devices. You can show that it is missing if you have a few devices. But like me, I have hundreds of device names. Some of them show up more than once, because they have the same name. So, it becomes problematic to show that it is missing. But there are alternative ways to show the problem.

Here is one way:

Each device has a numerical ID. Let's call it DEVICE_ID.
You should be able to find the DEVICE_ID in the file sched_request_www.worldcommunitygrid.org.xml in the BOINC-directory (~boinc) on the designated device by inspecting the contents of the element <hostid> in that file.

Then, using that DEVICE_ID, you should be able to modify its configuration using the URL https://www.worldcommunitygrid.org/ms/device/viewDeviceConfiguration.do?deviceId=DEVICE_ID&deviceType=B (where DEVICE_ID is the numerical ID of your device).

As soon as a device has returned a result, that URL should work.
In my case, this is (list your DEVICE_ID here): 8573952

There, using that URL, if it works, it should list your Current Assigned Device Profile.
This works for me now (where it didn't before). So that's step 1, to prove that it exists.

Now we go to step 2. The device should be listed in Device Management.

When you go to Device Management, you should see all your current Device Names.
My device, '4700U-ubuntu' (with DEVICE_ID 8573952), is missing.

From 'or With Result(s) Returned:', when I select the value "anytime (all devices)", a list pops up with all my devices, sorted by "Date Installed & Registered". If you hover over the Device Names there, you should be able to see their IDs. From the top to the bottom, the IDs are descending.

In my case, the DEVICE_ID 8573952 is missing. This is a recent ID. However, the most recent ID in my list is: 8555363 (02/11/2022 18:39:25). That's February 2022.

Is this enough proof that my device is missing, Cyclops?

Do you need my ID (taken from my profile)? https://join.worldcommunitygrid.org?recruiterId=575391

@cyclops

Email sent with attached file as requested.

[ETA: Please let me know if you received the information OK]

Glad it worked out for you adriverhoef!

To you and bfmorse: from what the tech team was able to find, it seems like the devices were registered in the BOINC database but excluded from the website database. Many devices that were missing have been synchronized between the two using the procedure provided by IBM. However, there are still issues with displaying information about those devices that were synchronized between BOINC and DB2 as you identified, and also w.r.t. statistics in My Contribution or listings in My Contribution. The tech team will be working to fix this issue and have classified it as a high priority bug.
In the meantime, I will add this issue to the Comprehensive Bug List. Any updates will be shared on that thread as well as this one.