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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Missing Devices in My Contribution |
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Thread Status: Active Total posts in this thread: 524
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ronsteiner
Cruncher Joined: Jun 24, 2013 Post Count: 2 Status: Offline Project Badges: 
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My device list has been updated. Thanks WCG!
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p26grinz@yahoo.com
Cruncher Joined: Jul 3, 2020 Post Count: 2 Status: Offline |
My hostid is 8687188, can this be added to my device list?
Thanks, Morris |
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chiara.p
World Community Grid Admin, Mapping Cancer Markers Scientist Joined: Jul 15, 2020 Post Count: 28 Status: Offline |
Dear AlmightyMoe,
I checked with the tech team. The email was received and they checked your devices, so the details were enough. They are working on updating your devices, hopefully, they will show up soon |
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chiara.p
World Community Grid Admin, Mapping Cancer Markers Scientist Joined: Jul 15, 2020 Post Count: 28 Status: Offline |
Hello Morris,
I communicated your info to the tech team. They will investigate it. |
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FJT
Cruncher Joined: Nov 17, 2004 Post Count: 10 Status: Offline Project Badges: 
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Hi my device Is also missing.
I have returned data in result but no in history <hostid>8687947</hostid> |
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Hi my device Is also missing. I have returned data in result but no in history <hostid>8687947</hostid> Hi FJT, if you send an email to support@worldcommunitygrid.org with your device name and host ID, I can redirect it to a member of the tech team who can help you with it soon. |
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snowboy123
Cruncher Joined: Jan 26, 2009 Post Count: 3 Status: Offline Project Badges: 
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Hello,
six days ago I installed a new device. It's working and crunching, but I don't see it in the device list. :( And this way I can't change the profile either..... |
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Hello, six days ago I installed a new device. It's working and crunching, but I don't see it in the device list. :( And this way I can't change the profile either..... Hi snowboy123, I recommend doing the same thing I suggested to FJT. Directly emailing support@worldcommunitygrid.org with your device name and host ID so a tech team member can help you with it manually. |
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AlmightyMoe
Cruncher Joined: Nov 2, 2016 Post Count: 31 Status: Offline Project Badges: 
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Dear AlmightyMoe, I checked with the tech team. The email was received and they checked your devices, so the details were enough. They are working on updating your devices, hopefully, they will show up soon Still no change. It’s encroaching on nearly a month now since I added the device. Finally got an email reply from support (chiara.p - thank you) on Monday from a ticket I raised 2 weeks ago, but nothing new since. I’m not understanding what’s taking so long? To those raising tickets to support, yes do it. But unless I post my disappointment in the forums, nothing moves. This does not instill confidence in how this is being managed.  [Edit 2 times, last edit by AlmightyMoe at Jan 16, 2023 8:59:32 AM] |
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FJT
Cruncher Joined: Nov 17, 2004 Post Count: 10 Status: Offline Project Badges:
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Hi my device Is also missing. I have returned data in result but no in history <hostid>8687947</hostid> Hi FJT, if you send an email to support@worldcommunitygrid.org with your device name and host ID, I can redirect it to a member of the tech team who can help you with it soon. Hi I sent an email last week with hostid & hostname but my device is still missing |
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