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Cyclops
Senior Cruncher
Joined: Jun 13, 2022
Post Count: 295
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Re: Missing Devices in My Contribution

Hi my device Is also missing.
I have returned data in result but no in history
<hostid>8687947</hostid>

Hi FJT, if you send an email to support@worldcommunitygrid.org with your device name and host ID, I can redirect it to a member of the tech team who can help you with it soon.

Hi I sent an email last week with hostid & hostname but my device is still missing

Weird, I will ask a member of the tech team to look into and hopefully resolve it for you.

[Jan 17, 2023 10:03:39 PM]

evilkats
Senior Cruncher
USA
Joined: May 4, 2007
Post Count: 162
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Project Badges:

20 year badge for Human Proteome Folding - Phase 2

14 day badge for Help Cure Muscular Dystrophy

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5 year badge for Nutritious Rice for the World

2 year badge for The Clean Energy Project

20 year badge for Help Fight Childhood Cancer

2 year badge for Influenza Antiviral Drug Search

20 year badge for Help Cure Muscular Dystrophy - Phase 2

2 year badge for Discovering Dengue Drugs - Together - Phase 2

20 year badge for The Clean Energy Project - Phase 2

20 year badge for Computing for Clean Water

20 year badge for Drug Search for Leishmaniasis

10 year badge for GO Fight Against Malaria

10 year badge for Computing for Sustainable Water

20 year badge for Mapping Cancer Markers

10 year badge for Uncovering Genome Mysteries

20 year badge for Outsmart Ebola Together

20 year badge for FightAIDS@Home - Phase 2

20 year badge for Smash Childhood Cancer

50 year badge for Microbiome Immunity Project

2 year badge for Africa Rainfall Project

5 year badge for OpenPandemics - COVID-19


Re: Missing Devices in My Contribution

Please resolve it for me too, as I have sent 2 e-mails already.
<hostid>8687871</hostid>

[Jan 17, 2023 11:00:05 PM]

BobbyB
Veteran Cruncher
Canada
Joined: Apr 25, 2020
Post Count: 609
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100 year badge for Mapping Cancer Markers

2 year badge for Microbiome Immunity Project

5 year badge for Africa Rainfall Project

10 year badge for OpenPandemics - COVID-19


Re: Missing Devices in My Contribution

Same for me: Sending email.
<hostid>8689953</hostid>

[Jan 18, 2023 4:38:06 PM]

evilkats
Senior Cruncher
USA
Joined: May 4, 2007
Post Count: 162
Status: Offline
Project Badges:


Re: Missing Devices in My Contribution

Nothing has happened after 2 emails to support since last week. My new device is still not showing up on my devices list. Please add it up.

<hostid>8687871</hostid>

[Jan 19, 2023 3:19:33 PM]

evilkats
Senior Cruncher
USA
Joined: May 4, 2007
Post Count: 162
Status: Offline
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Re: Missing Devices in My Contribution

I am getting nowhere with support emails, no replies, and no new device registration.

[Jan 24, 2023 3:48:37 PM]

FJT
Cruncher
Joined: Nov 17, 2004
Post Count: 10
Status: Offline
Project Badges:

2 year badge for Human Proteome Folding - Phase 2

45 day badge for Discovering Dengue Drugs - Together

90 day badge for Nutritious Rice for the World

90 day badge for The Clean Energy Project

180 day badge for Help Fight Childhood Cancer

14 day badge for Influenza Antiviral Drug Search

180 day badge for Help Cure Muscular Dystrophy - Phase 2

90 day badge for The Clean Energy Project - Phase 2

180 day badge for Computing for Clean Water

180 day badge for Drug Search for Leishmaniasis

180 day badge for GO Fight Against Malaria

10 year badge for Mapping Cancer Markers

180 day badge for Uncovering Genome Mysteries

1 year badge for Outsmart Ebola Together

1 year badge for FightAIDS@Home - Phase 2

180 day badge for Microbiome Immunity Project

180 day badge for OpenPandemics - COVID-19


Re: Missing Devices in My Contribution

I am getting nowhere with support emails, no replies, and no new device registration.

me too. third email sent : no replies , no device
+, no result in history

[Jan 25, 2023 6:19:21 AM]

gibbcorp
Advanced Cruncher
Joined: Nov 29, 2005
Post Count: 77
Status: Offline
Project Badges:

14 day badge for Discovering Dengue Drugs - Together

180 day badge for Nutritious Rice for the World

45 day badge for Help Cure Muscular Dystrophy - Phase 2

14 day badge for Discovering Dengue Drugs - Together - Phase 2

14 day badge for The Clean Energy Project - Phase 2

45 day badge for Drug Search for Leishmaniasis

14 day badge for Computing for Sustainable Water

50 year badge for Mapping Cancer Markers

2 year badge for Outsmart Ebola Together

90 day badge for FightAIDS@Home - Phase 2

1 year badge for Microbiome Immunity Project

14 day badge for Africa Rainfall Project


Re: Missing Devices in My Contribution

I have the same problem. Results are showing up in results tab. I was hoping it would show up so I can change the device profile. Are the points generated included in the points total?

[Feb 1, 2023 5:29:08 PM]

marco2233
Cruncher
Joined: Jan 9, 2008
Post Count: 6
Status: Offline
Project Badges:

14 day badge for Human Proteome Folding - Phase 2

45 day badge for Nutritious Rice for the World

45 day badge for Help Fight Childhood Cancer

90 day badge for Help Cure Muscular Dystrophy - Phase 2

14 day badge for Computing for Clean Water

14 day badge for Outsmart Ebola Together

45 day badge for FightAIDS@Home - Phase 2

90 day badge for Microbiome Immunity Project

90 day badge for Africa Rainfall Project

90 day badge for OpenPandemics - COVID-19


Re: Missing Devices in My Contribution

I'm missing newly configured device in My Devices. Statistics history is missing as well for machine.

HostIDs for the missing device is 8689717.

Any ETA for getting this fully resolved?

[Feb 6, 2023 12:07:03 PM]

Cyclops
Senior Cruncher
Joined: Jun 13, 2022
Post Count: 295
Status: Offline


Re: Missing Devices in My Contribution

I'm missing newly configured device in My Devices. Statistics history is missing as well for machine.

HostIDs for the missing device is 8689717.

Any ETA for getting this fully resolved?

Hi marco2233, I sent your device info to a tech team member who will manually add your device to your profile.

We don't have a timeline for this issue as of now but we are looking into new solutions to fix it.

[Feb 6, 2023 4:49:11 PM]

gibbcorp
Advanced Cruncher
Joined: Nov 29, 2005
Post Count: 77
Status: Offline
Project Badges:


Re: Missing Devices in My Contribution

Hi Cyclops. Can you get mine added too please. I contacted you on twitter and sent an email too.

device is host ID 8692662

Thanks

[Feb 7, 2023 6:31:16 AM]

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