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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Mismatch in Device managment listing vs results list |
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Thread Status: Active Total posts in this thread: 16
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jgis
Cruncher Joined: Dec 31, 2006 Post Count: 30 Status: Offline Project Badges: 
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When I pull up my devices on the web https://www.worldcommunitygrid.org/ms/device/viewDevices.do 2 of the first 3 devices listed there are not my devices! When I look in my result list, one of the devices has results I can see but not the other one. My main device returns daily results, but the device management list says the device has not returned results recently it becomes visible in the list when I extend the criteria or with returned results from last 14 days to last 30 days. I have the Installed/Registered Device criteria default (the last seven days). The device that turns up in the first 3 and is mine is also in the result list.
To sum it up I have 2 active devices 1 is displayed an active in the device management list the other one not. Another 2 devices are shown active but are not mine and I do get records of results from one of devices but not the other one. What is happening here? Has someone registered his device using my account? |
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TigerLily
Senior Cruncher Joined: May 26, 2023 Post Count: 280 Status: Offline Project Badges: 
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Hi jgis,
Thanks for bringing this issue to our attention! I passed this on to a member of the tech team who will look into your account to try and resolve this issue. I will provide any updates that they are able to share. |
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jgis
Cruncher Joined: Dec 31, 2006 Post Count: 30 Status: Offline Project Badges:
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thanks, TigerLily hope this gets resolved sooner or later.
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jgis
Cruncher Joined: Dec 31, 2006 Post Count: 30 Status: Offline Project Badges:
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Hi, has this problem been investigated? Is More info needed? Think this should be a simple DB task to find out, some basic SQL.
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jgis
Cruncher Joined: Dec 31, 2006 Post Count: 30 Status: Offline Project Badges:
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Hi, has this problem been investigated? Is More info needed? Think this should be a simple DB task to find out, some basic SQL.
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jgis
Cruncher Joined: Dec 31, 2006 Post Count: 30 Status: Offline Project Badges:
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haha got 503 service unavailable when posting. Guess the system fooled me to repeat my post
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TigerLily
Senior Cruncher Joined: May 26, 2023 Post Count: 280 Status: Offline Project Badges:
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Hi jgis,
Sorry for the delay! I will check in with the tech team again to see if they have any updates to share about this issue. |
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TigerLily
Senior Cruncher Joined: May 26, 2023 Post Count: 280 Status: Offline Project Badges:
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Hi jgis,
The tech team said that it would be helpful if you could provide the host IDs for the devices that belong to you as well as the devices that seem to belong to someone else. Thanks! |
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jgis
Cruncher Joined: Dec 31, 2006 Post Count: 30 Status: Offline Project Badges:
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H Tigerlily, to be clear of what is what you want. Is the host ID you want the device name like the domain name in the client_styte.xml not the host ID in the same xml.
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TigerLily
Senior Cruncher Joined: May 26, 2023 Post Count: 280 Status: Offline Project Badges:
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Hi jgis,
Your host ID should be a 7-digit number, if that helps identify what we are looking for! |
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