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World Community Grid Forums
Category: Retired Forums
Forum: Known Issues [read only]
Thread: Login Problem |
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Thread Status: Active Total posts in this thread: 3
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Due to the heavy volume of traffic the site is receiving, you may experience problems logging in. This is a problem with the database set up right now, and we are working to correct it.
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
We have increased the number of possible connection to the database and this should alleviate the problem people were seeing earlier today.
Please feel free to use the contact us link at the bottom of the page if you are still having trouble logging in. |
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges: 
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It has been about seven hours since we saw the last instance of these problems.
There were two problems that were caused by the additional volume we have experienced in the last two days. Both problems have been resolved. Members of the system would have experienced the problem in the following ways: 1) On an attempt to sign into the website, you would have received a message stating "The system is unavailable, please try again later" 2) On an attempt to sign into the website, the login error page was displayed even though you entered in the correct user name and password. 3) If you clicked on the 'Forums' link in the top navigation area and the forums were never displayed. These problems have been resolved. They occurred intermittantly over a 48 hour period starting around 12:00 UTC on Monday Nov 23. We apologize for the inconvience this has caused our users. Kevin |
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