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World Community Grid Forums
Category: Active Research
Forum: OpenPandemics - COVID-19 Project
Thread: 2022-12-08 Update (OPNG workunits, storage update, and missing devices on Contributions page) |
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Thread Status: Active Total posts in this thread: 83
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PMH_UK
Veteran Cruncher UK Joined: Apr 26, 2007 Post Count: 774 Status: Offline Project Badges: 
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Recent update(s) indentified a bottleneck in the file store.
----------------------------------------New SSD file store ordered but delayed due parts shortage. Paul.
Paul.
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 1957 Status: Offline Project Badges: 
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Yeah, the return of ARP units seems to have caused the download issues to reappear as well. Bummer. And you know this how? |
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Bryn Mawr
Senior Cruncher Joined: Dec 26, 2018 Post Count: 346 Status: Offline Project Badges: 
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Yeah, the return of ARP units seems to have caused the download issues to reappear as well. Bummer. And you know this how?Well the repeated synchronicity of the two events is a good indication :-) |
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 1957 Status: Offline Project Badges:
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Yeah, the return of ARP units seems to have caused the download issues to reappear as well. Bummer. And you know this how?Well the repeated synchronicity of the two events is a good indication :-) People also did say the same thing and blamed OPNG, but they have not been send in more than two weeks now. But nonetheless, Krembil needs to wake up and give some update. At least acknowledge the issue, not just pretending everything is peaches and cream... Ralf |
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Hi all, sorry for the late reply. We posted a new forum update about the HTTP errors and if you have any other specific questions for us please leave them in that thread.
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Bryn Mawr
Senior Cruncher Joined: Dec 26, 2018 Post Count: 346 Status: Offline Project Badges:
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Yeah, the return of ARP units seems to have caused the download issues to reappear as well. Bummer. And you know this how?Well the repeated synchronicity of the two events is a good indication :-) People also did say the same thing and blamed OPNG, but they have not been send in more than two weeks now. But nonetheless, Krembil needs to wake up and give some update. At least acknowledge the issue, not just pretending everything is peaches and cream... Ralf If you notice I said indication - I’m not assuming that it *is* linked, I’m suggesting that it is a good possibility. |
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shauge
Cruncher Joined: Dec 10, 2005 Post Count: 19 Status: Offline Project Badges: 
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Missing devices in Contributions page The fact that only some devices do not show up as a result of this process and remain “hidden” is what we must understand before we can fully resolve the issue. For now, re-running the batch update procedure regularly will help to recover visibility of most devices newly added to WCG. We highly encourage those having this issue to send an email to support@worldcommunitygrid.org with screenshots and extra details you can provide. If you have any comments or questions, please leave them in this thread for us to answer. Thank you for your support, patience and understanding. WCG team at Krembil Research Institute Hi Cyclops, I am still missing the device I added Dec 1. I sent an email to support over one week ago, but have not received any reply. Can you help resolve this? BR.  |
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Missing devices in Contributions page The fact that only some devices do not show up as a result of this process and remain “hidden” is what we must understand before we can fully resolve the issue. For now, re-running the batch update procedure regularly will help to recover visibility of most devices newly added to WCG. We highly encourage those having this issue to send an email to support@worldcommunitygrid.org with screenshots and extra details you can provide. If you have any comments or questions, please leave them in this thread for us to answer. Thank you for your support, patience and understanding. WCG team at Krembil Research Institute Hi Cyclops, I am still missing the device I added Dec 1. I sent an email to support over one week ago, but have not received any reply. Can you help resolve this? BR. Hi shauge, in our most recent update, we explain we are having a weird issue with our emailing system that is causing responses we write to not be delivered to their recipient. We are working on that issue. As for your device, we think we improved the system to allow for devices to be registered faster. if you have been having this issue for this long, then I can ask the tech team if there is a specific issue with your device. |
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thunder7
Senior Cruncher Netherlands Joined: Mar 6, 2013 Post Count: 232 Status: Offline Project Badges: 
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Dear Cyclops, do you have any idea what happens in the minds of the volunteers of this project if there is no work to be had since friday, and the first message from management after the weekend tries to address a single user email problem without any specifics ('we are working on that issue') ?
----------------------------------------[Edit 1 times, last edit by thunder7 at Dec 19, 2022 7:28:55 AM] |
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AgrFan
Senior Cruncher USA Joined: Apr 17, 2008 Post Count: 376 Status: Offline Project Badges: 
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Dear Cyclops, do you have any idea what happens in the minds of the volunteers of this project if there is no work to be had since friday, and the first message from management after the weekend tries to address a single user email problem without any specifics ('we are working on that issue') ? I didn't expect any resolution to my support email. I'm not the only person with this problem. I basically got blown off. Great way to treat contributors. Looks like my four machines are moving to FAH and other BOINC projects. I've been here since 2008. This is pretty pathetic and unacceptable. I'm totally out of patience now. Is updating a device name on a database that difficult? I guess it is for Krembil. Still no work this morning ... |
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